With our 35 years of experience in the jewellery industry we do our best to make all the jewellery with great care. Furthermore they are covered by the Belgian warranty legislation. This means that a product must do what you as a consumer reasonably expect it to do.
Depending on the material, there are different expectations.
The warranty period for jewellery is 2 years. If the defect of the good is determined more than six months after the delivery, then the consumer must prove that the good was not conform at the time of delivery.
You can fill out the return form. Please add clear pictures, so we can assess whether the defects of the jewellery are covered by the warranty.