Privacy Statement

Version 2.2 – effective date [12 January 2026]
Privacy Statement – Gravura.be

1. General

When you make a purchase on Gravura.be or use our website, your personal data are processed in accordance with this Privacy Statement and the applicable data protection legislation, in particular the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

This Privacy Statement, together with the general terms and conditions, constitutes the legal framework governing the use of Gravura.be and the conclusion and performance of agreements.

We attach great importance to your privacy and the protection of your personal data. Your data are processed in a careful, transparent and secure manner.

2. Data Controller

The data controller for the processing of personal data is:

UNICROWN BV
Holleweg 7
3110 Rotselaar
Belgium

Company number: BE 0422.104.804
RPR Leuven
E-mail: info@gravura.be

3. Which personal data do we process?

We may process, inter alia, the following categories of personal data:

• Identification data (first name, last name)
• Contact details (e-mail address, telephone number, postal address)
• Order, delivery and invoicing data
• Payment data (processed exclusively via secure payment service providers)
• Content of personalised orders (such as engravings)
• Account data (“My Account”)
• Communication data (contact forms, e-mails)
• Technical data (IP address, device data, cookies)

4. Purposes and legal bases of processing

Your personal data are processed exclusively for the following purposes:

• processing, producing and delivering orders;
• invoicing and compliance with accounting obligations;
• customer service and communication in relation to your order;
• managing your account (“My Account”);
• manufacturing personalised products;
• personalising communications and website content based on your preferences (where consent is required);
• sending informative or commercial communications by e-mail, solely with your prior and revocable consent;
• improving our website and services, inter alia through:
  • Nimbu Analytics (analysis of visitor behaviour via the Nimbu CMS);
  • Google Analytics (analysis of visitor behaviour to improve content and functionality);
• compliance with legal obligations.

Processing is always based on one of the following legal grounds:

• performance of a contract;
• compliance with a legal obligation;
• our legitimate interests;
• your explicit consent (where legally required).

5. Use of telephone number

If you provide a telephone number via the website, it will be used only where necessary and solely to contact you in connection with your online orders or their performance.

Your telephone number will not be used for commercial telemarketing purposes.

6. Retention periods

Your personal data are not retained longer than necessary for the purposes for which they are processed:

• order and invoicing data: 7 years (legal obligation);
• account data: as long as your account remains active;
• marketing data: until you withdraw your consent;
• contact requests: maximum 2 years;
• personalised order data: as long as necessary for contract performance and potential disputes.

7. Sharing personal data with third parties

UNICROWN BV does not sell, rent or commercially exploit customers’ personal data.

Personal data may, however, be shared with carefully selected third parties (processors), such as:

• logistics and delivery partners;
• payment service providers;
• IT and hosting partners;
• administrative or accounting service providers.

These parties act solely on behalf of UNICROWN BV and are contractually bound by data processing agreements in accordance with the GDPR.

8. Transfer of activities

This Privacy Statement does not prevent UNICROWN BV from transferring all or part of its activities to a third party, for example in the context of a merger, acquisition or transfer of activities.

In such a case, your personal data will remain protected in accordance with this Privacy Statement and the applicable legislation.

9. Aggregated statistics

UNICROWN BV may share aggregated and fully anonymised statistics (containing no personal data) with third parties, exclusively for analysis and improvement of its services.

10. Cookies

Gravura.be uses cookies, which are small text files placed on your device.

We use the following categories of cookies and applications:

• functional/essential cookies: necessary for the operation of the website;
• Nimbu Analytics: anonymised visitor statistics;
• Google Analytics: analysis of visitor behaviour;
• Pinterest: content sharing and analysis;
• Google Remarketing: display of personalised advertisements;
• Trustpilot: content personalisation and website traffic analysis.

Non-essential cookies (such as analytics, marketing and advertising cookies) are placed only after your explicit consent.

You can manage your cookie preferences via the cookie pop-up during your first visit and via a permanently accessible link at the bottom of the website (“Cookie settings”). You may withdraw your consent at any time.

11. Your rights

You have the following rights with regard to your personal data:

• right of access;
• right to rectification;
• right to erasure;
• right to restriction of processing;
• right to data portability;
• right to object;
• right to withdraw your consent at any time.

12. Complaints

If you believe that your rights are not being respected, you may lodge a complaint with:

Belgian Data Protection Authority
Rue de la Presse 35
1000 Brussels
www.dataprotectionauthority.be

13. Security

UNICROWN BV implements appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or unauthorised disclosure.

14. Amendments

This Privacy Statement may be amended in order to remain compliant with legal, technical or operational requirements.

The most recent version is always available on Gravura.be.