Version 3.1 – Effective Date [9/1/2026]

Article 1 – Purpose and scope

1.1. These General Terms and Conditions are entered into between, on the one hand, UNICROWN BV, a company incorporated under Belgian law, having its registered office at Holleweg 7, 3110 Rotselaar, Belgium, registered with the Crossroads Bank for Enterprises under number 0422.104.804 (VAT BE 0422.104.804), hereinafter referred to as the “Seller”, and, on the other hand, the natural or legal person placing an order via the Site, hereinafter referred to as the “Customer”.
The Seller and the Customer are hereinafter jointly referred to as the “Parties”.
1.2. The contractual relationship between the Parties is governed exclusively and in its entirety by these General Terms and Conditions, to the exclusion of any other terms and conditions, including any general or special conditions of the Customer, unless expressly accepted in writing by the Seller.
1.3. The electronic confirmation of the order by the Customer constitutes an electronic signature within the meaning of Belgian law and has the same legal value as a handwritten signature.

Article 2 – Description, availability and tolerances

2.1. Products are offered while stocks last. In the event of unavailability, the Customer may modify or cancel the order with full reimbursement.
2.2. Images are provided for illustrative purposes only. Minor deviations in colour or dimensions (with a tolerance of up to 1.0 cm) do not give rise to any liability.

Article 3 – Prices and payment

3.1. All prices are expressed in euros and include VAT. Costs for engraving and delivery are indicated before order confirmation.
3.2. Payment is made via recognised payment service providers such as Mollie. The Customer must immediately notify the Seller of any incorrect payment details.
3.3. The Products remain the property of the Seller until full payment of the price.
3.4. The Customer is obliged to report any inaccuracies in the payment data provided or displayed without delay.
3.5. In the event of non-payment or late payment, the Seller may, insofar as legally permitted, charge reasonable collection costs and interest in accordance with Belgian law.

Article 4 – Personalisation and intellectual property

4.1. To place an order, the Customer completes the electronic order form on the Site. The Customer is responsible for the accuracy and completeness of the information provided, including name, email address, delivery address and personalisation details.
4.2. Upon completion of the order process, the Customer automatically receives an order confirmation by email. This confirmation includes an overview of the ordered Products, the price, any personalisation, the delivery method and the specified delivery address.
4.3. Electronically stored data of the Seller, including order details, payment confirmations and email correspondence, constitute full evidence of the existence and content of the agreement between the Parties, unless proven otherwise.
4.4. Preview: Where a preview function is available, it constitutes the final confirmation of the personalisation text. The Customer acknowledges that screen settings may affect colour display; the preview is indicative and not a 100% colour-accurate representation. The Seller is not liable for spelling errors, names, dates or other content errors approved by the Customer.
4.5. The Seller reserves the right to make limited technical or aesthetic adjustments (such as centring, font size or positioning) in order to ensure a high-quality and harmonious final result, without altering the content of the personalisation.

Article 5 – Delivery and unclaimed parcels

5.1. Delivery of the Products takes place in accordance with the delivery method chosen by the Customer. Delivery times are indicative and further explained on the delivery page of the Site. Delivery shall in any event take place no later than 30 days, unless otherwise agreed.
5.2. After successful completion of the payment, an electronic invoice is automatically generated and sent by email to the email address provided by the Customer. This electronic invoice constitutes a legally valid invoice in accordance with applicable VAT legislation.
5.3. In the case of physical delivery of the Products, only a delivery note is enclosed. This delivery note has no accounting or fiscal evidential value and does not replace the invoice.
5.4. The Customer must inspect the Products immediately upon receipt and report any visible defects or damage without delay, if necessary by refusing the delivery. The carrier’s report constitutes proof of delivery, unless proven otherwise.
5.5. The risk of loss or damage passes to the Customer at the moment of physical delivery of the Products.
5.6. Unclaimed parcels: If a personalised parcel is returned because it was not collected at a pick-up point or due to an incorrect address provided by the Customer, the Customer is responsible for the costs of reshipping. Given the nature of custom-made Products, reimbursement is not possible in such cases.

Article 6 – Right of withdrawal and returns

6.1. Custom-made Products: Personalised Products are excluded from the right of withdrawal.
6.2. Non-personalised Products: The Customer has a withdrawal period of 14 days. Withdrawal must be notified via the return form on the Site, by email to info@gravura.be
, or by post to the address referred to in Article 1.2.
6.3. Depreciation: The Customer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature and characteristics of the goods (in accordance with Article VI.51 §2 of the Belgian Code of Economic Law).
6.4. Reimbursement: The Seller will reimburse the Customer using the same payment method as used for the original transaction. Return costs are borne by the Customer.

Article 7 – Warranty and liability

7.1. A statutory warranty period of two years applies. The statutory conformity warranty does not apply to defects resulting from incorrect or incomplete information provided by the Customer.
7.2. The Seller’s liability is, insofar as legally permitted, limited to the amount of the order to which the liability relates. The Seller shall not be liable for indirect damage, except in cases of intent or gross negligence.

Article 8 – Force majeure

8.1. The Seller may suspend its obligations in the event of force majeure.
8.2. Force majeure means any circumstance beyond the Seller’s control, including but not limited to strikes, fire, operational or energy failures, disruptions in (telecommunications) networks, or late delivery by suppliers.

Article 9 – Complaints and disputes

9.1. Complaints submitted via the contact page will be handled within five working days.
9.2. Belgian law applies. Any disputes fall under the jurisdiction of the courts of the judicial district of Leuven.
9.3. The Customer may also make use of the European Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr

Article 10 – Intellectual property

10.1. All elements of the Site, including but not limited to logos, trade names, texts, images, photographs, designs, colour schemes, layout and previews, are protected by intellectual property rights and remain the property of the Seller or its licensors. Any reproduction, distribution, modification or use, in whole or in part, without the Seller’s prior written consent is prohibited.
10.2. Third-party rights: The Customer guarantees that any texts, images or logos supplied do not infringe the intellectual property rights of third parties and indemnifies the Seller against any related claims.

Article 11 – Evidence

11.1. The electronic records, databases and IT systems of the Seller and its partners, insofar as they are stored under reasonable security conditions, constitute evidence of communications, orders, payments and transactions between the Parties, unless proven otherwise.

Article 12 – Protection of personal data

12.1. The Seller processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR). The purposes, legal grounds, retention periods and rights of the Customer are described in the separate Privacy Policy available on the Site.